Privacy Policy ojol500 – Your Personal Data Protection

Ojol500 takes our responsibility to protect every member's privacy seriously. We understand that when you entrust us with your personal information – including your name, phone number, banking details, and transaction records – you are placing significant trust in our platform. That trust is something we never take lightly.

This Privacy Policy has been prepared in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia. All personal data handling by ojol500 is carried out in accordance with the principles set out in the PDPA, including the principles of notice & choice, purpose, use, disclosure, security, retention, data integrity, and access.

Ojol500 collects only the information genuinely necessary to provide a secure, fair, and legally compliant service. The categories of data we collect are as follows:

We may also collect information from legitimate third-party sources — such as identity verification service providers or fraud prevention agencies — solely to ensure the security of the ojol500 platform.

The data we collect is used solely for legitimate and reasonable purposes in the context of delivering ojol500's services. Your data is used for:

• Account management: Creating, maintaining, and managing your ojol500 account, including secure registration and login processes.
• Financial transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, and CIMB Clicks, as well as winnings withdrawals in MYR.
• Identity verification (KYC): Verifying member eligibility and complying with legal requirements related to anti-money laundering.
• Customer Support: Handling enquiries, complaints, and support requests submitted to the ojol500 support team.
• Platform security: Detecting and preventing fraud, misuse, and unauthorised access to your account.
• Legal compliance: To fulfil obligations under applicable Malaysian laws, including the PDPA, AMLA, and licensing regulations.
• Service improvement: Analysing usage patterns to improve the platform, introduce new games, and enhance the overall playing experience.
• Marketing communications: Sending information about promotions, bonuses, and ojol500 platform updates (only where you have given your consent).

Ojol500 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, in certain limited circumstances, we may need to share information with the following parties:

• Payment service providers: Includes TNG, DuitNow, GrabPay, banking institutions, and payment processors required to carry out your financial transactions.
• Game provider: Companies such as Pragmatic Play, PG Soft, NetEnt, and others may receive the minimum technical data required to deliver slot games, Live Casino, and related services.
• Government authorities: ojol500 will comply with any lawful request from Malaysian law enforcement agencies or courts of competent jurisdiction.
• Audit & compliance services: An independent auditing body that verifies the fairness of games and ojol500's operational compliance.

All third parties receiving your data from ojol500 are required to protect that information to security standards equivalent to our own policy.

The security of your data is ojol500's absolute priority. We continuously invest in the latest security infrastructure to ensure your information is protected at all times:

• 256-bit SSL encryption: All data transmitted between your device and ojol500's servers is encrypted using 256-bit SSL technology — the same standard used by the world's leading banks.
• Secure data storage: Personal information is stored in data centres secured with strict physical and digital access controls.
• Two-factor authentication (2FA): We offer two-factor authentication for an added layer of protection on your account.
• 24/7 monitoring: Our systems are continuously monitored to detect any suspicious activity or unauthorised access attempts.
• Regular security audits: ojol500 conducts regular security audits carried out by independent cybersecurity experts.

As an ojol500 member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the ojol500 customer support team by email at support@ojol500.biz. We will process your request within 14 business days.

Ojol500 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the ojol500 platform.

Ojol500 retains your personal information only for as long as necessary for the purposes stated in this policy, or as required by Malaysian law:

• Active account data: Retained for the duration your account remains active and in use.
• Financial transaction records: Retained for a minimum of 7 years after a transaction is executed, in accordance with Malaysian financial regulatory requirements.
• KYC data (identity verification): Retained for a minimum of 5 years following account closure, in accordance with AMLA requirements.
• Customer support communication logs: Stored for 3 years for reference and dispute resolution purposes.
• Technical log data: Stored for 90 days for security and fraud detection purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

The ojol500 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal information from individuals under the age of 18.

Should we discover that a child's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians with concerns about their child's use of the ojol500 platform may contact us at support@ojol500.biz.

Ojol500 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any changes will be posted on this page with a new "Last Updated" date.

For material changes that significantly affect your rights, we will endeavour to provide reasonable notice via email or an in-platform notification on ojol500. Your continued use of the platform after changes are published constitutes your acceptance of the amended policy.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your personal information.

For any enquiries, concerns, or requests relating to your privacy and personal data protection, please contact us: